FREQUENTLY ASKED QUESTIONS
Do you need to pay to access the Beach Club?
No. The Beach Club is exclusive to guests staying at Holiday World.
Access is free to guests who have booked our All Inclusive package. Guests who have booked any other board plan will be required to pay an additional cost of 6€/adult and 3€/child in order to access the Beach Club.
Are pool towels provided in the hotels?
Yes, you can ask for these in your hotel's reception. You will be required to pay a deposit of 15 € per towel, only if you have not paid a deposit when you checked-in.
Is there a nursery service? How much does it cost?
Yes. Our nursery service is available in all our hotels during high season (between 1 June and 15 September). This service is exclusive to guests staying in our hotels and you should book beforehand in your hotel's reception. This service is available to children under 3 years old.
You can find this service on floor -2 of hotel Holiday Polynesia, and it's open every day of the week from 10am to 6pm, closing for lunch between 2pm and 3pm. The price of the nursery is: • 5€ ½ hour • 10€ for 1 hour • 12€ for 1 hour and a half • 15€ for 2 hours • 24€ for 3 hours
What age does my child need to be to attend the Mini-club?
The "Puka Puka" mini-club at Hotel Holiday Polynesia is available to children between 3 and 13 years old.
What hotel are the Dino rooms in?
The Dino rooms are located in Hotel Holiday Palace. This hotel has 8 of these rooms which are specially designed for children.
What is the Beach Club? Is it a hotel?
No. The Beach Club is not a hotel. It is a water park for clients staying at Holiday World. The Beach Club is a large, themed space which has seven different swimming pool areas where children can share in activities with their parents and adults can let their inner-child come out.
Remember that there is a free transport service available between hotels in the Holiday World Complex and the Beach Club.
Are the rubber rings at the Beach Club free?
No. The rubber rings at the Beach Club are not free.
Rubber rings, or doughnuts, can be hired for 6€ a day and you will need to pay a deposit of 14€. This deposit will be returned to you when you return the doughnut to the Beach Club's Reception.
If I'm staying in a hotel, can I use other hotels' facilities and eat there?
No,. You may only eat at and use the facilities of the hotel in which you are staying. If you would like to visit any hotel in the Holiday World complex and use one of the their facilities, you must pay to do so at that hotel.
Why are there different colours of wristbands at the complex?
Each hotel has a specific colour for clients who have booked All Inclusive. This wristband enables them to freely access the hotel's all inclusive services.
If I'm not staying in the Palace Hotel, can I use the heated pool by paying, and if so, at what time? Can children use it?
Yes. Any person over 18 years old can use the heated pool, with no restrictions.
The Health Club at the Palace Hotel is a paid service. The price of access for adults is 20€ for a full day, or 12€ for a half-day. This includes the use of the sauna and Turkish bath. Guests younger than 18 years old must be accompanied by an adult at all times, and may only enter during the afternoon. The price for them is 5 Euros. We remind you that for hygiene reasons, you must use a shower cap. The Health Club is open from 10am to 2pm, and 4pm to 8pm.
We should mention that for clients who have booked All Inclusive at the Palace Hotel itself, entry to the Health Club is free.
All Holiday Plus guests can benefit from a 10% discount on entry prices.
Is there a laundry service in the hotels?
Yes. Our clients have a 24-hour laundry service available in all hotels apart from Hotel Hydros.
In order to make use of this service, you will have to acquire tokens your hotel's reception. These cost 6€ for a washing machine and 3€ for a tumble dryer. You can also acquire detergent here.
Does the complex have free WiFi?
No. At the moment, you must pay to use the WiFi service. There are two options available: 12 Euros for a week, or 5 Euros for 5 hours.
HOLIDAY POLYNESIA REVIEWS
AlbertoG, Ago 2015 tripadvisor | |
"Fun for every season"
We have been aware and summer with all included as off-season without the all inclusive, every time I keep remembering good experience, in summer the good thing is the variety of activities on offer including the water park, the negative It is the multitude of people, autumn still retain many activities although not surprisingly the water park is closed but not having all inclusive can take advantage and get out to see the surroundings even know the city of Malaga which is a few kilometers.
PinderCadiz, Sep 2015 tripadvisor | |
Q hotel we love the whole family, the rooms nice and big. We have already been on several occasions and we have seen different types of rooms and all well. The varied and quality food without lining and with excellent service, very attentive to the children special food spectacular common areas for the children
The truth is q recommend
My only niggle q is not free wifi
Pedro, Mayo 2015 booking | |
"Appropriate place for kids and adults break"
The beach club, the food and the friendly staff, super operative. I read several comments about the cleanliness of the hotel, while it is true and make it clear on several brochures intended to be so let ecological change of towels and other customer choice. In my case I did not ask and even then they moved me from day one everything.
Perhaps what I liked least was the coffee ... To say something
PhotoVideoSpain, Oct 2014 tripadvisor | |
“A proper all inclusive”
Hotel on the Costa del Sol, 15 minutes from the airport, the all inclusive package includes breakfast, mid-morning snacks, lunch, snack, dinner.......it also includes beer, soft drinks, juices, coffee and wine........the rooms were large and modern........the interior decor was fabulous, lots of Polynesian details........TAKE YOUR CAMERA!!!
The spa isn't included in the price but it only costs 4€ an hour, and that's with a spa circuit.
If you want to go to the beach or the hotel's own water park (which is free) take the hotel's shuttle bus. It comes every 5 minutes.
If you're travelling with babies, there is a nursery with professional carers available for a great price. There's also a free cinema which has films in different languages. The buffet meals were delicious, especially the Mexican food.......it was fantastic.
I don't know what it would be like in summer, but it was really calm in October. The temperature was around 25 degrees which was very comfortable: not too hot, not too cold..........ahhhhh and there are free drinks until 2am.
Carmen V, Oct. 2014 tripadvisor | |
“Excellent” ... We stayed in a suite with jacuzzi. It was amazing!
The buffet was extremely varied and high quality. The facilities were fantastic! It's just as good, if not better, than the all inclusive deals at Punta Cana and Mexico.
We went on the couple's relaxation plan, but it's also suitable for families as there's lots of different kinds of entertainment, animals and swimming pools. I loved it!
Rafa Alvarez, Sept. 2014 facebook | |
"Holiday of a lifetime"
My family and I stayed in Holiday Polynesia for 8 days. It wasn't our first time at this wonderful hotel, as we had also visited the year before.
The facilities are spectacular, the staff are so friendly, especially the entertainment team, the buffet and themed meals were perfect every day. There's always a surprise. Everyone can find something they like to eat.
We were able to enjoy the amazing fiesta blanca.
I would definitely recommend this hotel to anyone or any family who wants to have a great holiday.
Thank you for letting us enjoy one of the best weeks of our lives. We'll definitely be back. Regards.
Alfonso, Mayo 2014 booking | |
"Everything was good"
"In general everything was good"... If I compare it with other similar hotels, it's probably at the same level or slightly lower. Staff were nice and always helpful. We spent a week at the hotel with no problems.
If I had to say something negative, it's that the hotel is probably aimed too much towards foreign tourists (opening times and meal types)
They should filter some of the bad reviews before putting them on the web. For example, one said: "A lot of noise from the train when it passed the hotel". This is completely untrue. Yes, the train goes past the hotel, but you can barely notice the noise. I read another bad review that said they ran out of food or that it wasn't clean... After being in this hotel, I would have to say those reviews can't be truthful.